Customer Privacy Statement, Alvatek Ltd.

 Last updated October 10th, 2023

Customers are Alvatek’s most valuable asset. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting and protecting your privacy. This Privacy Statement provides a clear and prominent explanation of how we collect, use, share and protect your personal data.

This Privacy Statement covers the following subjects:

1. Types of Personal Data We Collect
2. How We Collect Personal Data
3. How We Use the Personal Data We Collect
4. How We Share Your Personal Data
5. How We Store, Process and Protect Your Personal Data
6. Your Choices About Your Personal Data
7. Additional Information
8. Changes to Our Privacy Statement
9. How to Contact Us

These areas are described in detail below. This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.

Comments or questions about our privacy practices can be sent to Alvatek’s Privacy Manager.

1. Types of Personal Data We Collect

Personal data is any information relating to an identified or identifiable natural person, including information that can be used to identify you as an individual, directly or indirectly by reference to one or more factors specific to you. Personal data can include the following types of information:

• Personal information: Alvatek collects and uses personal information from our customers and potential customers. Such information includes your name, contact information (postal address, telephone number, fax number, and email address), billing information, transaction history and credit card or other financial information. You may also elect to provide Alvatek with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
• Online usage information: Alvatek also sometimes collects and uses information from your online interactions with us. Online usage information can include IP address, browser size, type and language, referring/exit pages and URLs, number of visits to our website and the hyperlinks you visited.

We may combine the information you provide to us through different communications and contact channels, for example by combining data collected online with information provided offline.

2. How We Collect Personal Data

Alvatek collects personal information in several ways. We collect personal information that you choose to provide Alvatek on Alvatek.co.uk, in person, by post, on the telephone or electronically. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with Alvatek. For example, we may receive contact information from a relevant trade show or event sponsor.

Alvatek uses cookies and other technologies such as web beacons, local shared objects, local storage, e-tags, and JavaScript, to collect online usage information. Please review Alvatek’s Cookie Policy for more information regarding Alvatek’s use of these technologies and your choices about them.

3. How We Use the Personal Data We Collect

Use of personal information: Alvatek uses your personal information: (a) to respond to your correspondence; (b) to help you complete a transaction or order; (c) to provide updates on service and benefits; (d) to personalize our website for your needs; (e) to provide advertising, promotions or newsletters regarding Alvatek products and services to you online or by email; (f) to conduct market research to help us better meet our customers’ needs; (g) to obtain your feedback on Alvatek’s products or services you have purchased; (h) to comply with Alvatek’s legal obligations, including export controls and
trade compliance laws; and (i) for payment and order processing. Whenever we collect credit card numbers or other financial data, such information will be encrypted, will only be used for payment processing and will not be retained for other purposes.

Use of online usage information: Alvatek collects online usage information to optimize your online experience, specifically: (a) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) to provide custom, personalised content and information; (c) to provide and monitor the effectiveness of our website; (d) to monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; and (g) to provide
advertising for Alvatek products and services to you online or by email.

Use of combined personal data: Alvatek may sometimes combine your personal information with online usage information to build a broader profile of our individual users so that we can better serve our customers. This combined data will be used only for the purposes outlined in this Privacy Statement.

Online advertising: We partner with trusted third parties to manage Alvatek advertising on other websites. These partners use cookies to collect information about your activities on Alvatek’s website, so that we can provide you advertising for Alvatek products and services that are relevant to your interests. For more information about third-party cookies and online advertising, please review Alvatek’s Cookie Policy.

4. How We Share Your Personal Data

• Personal information: Alvatek will not rent or sell your personal information to parties. We will only share your personal information outside of Alvatek for the reasons described below:
• Alvatek business partners: We may share your personal information with Alvatek business partners including suppliers, sales, rental and solution partners and agents offering Alvatek products and services, and vendors acting at our direction. We do so only to the extent necessary for the specific business partnership, or as otherwise permitted by applicable law. Such Alvatek business partners are required to keep this information confidential and may not use it for any purpose other than to other, sell or rent Alvatek products and services, or to provide services at Alvatek’s direction.
• Legal necessity: Alvatek also may disclose your personal information: (a) if we are required to do so by law; (b) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Alvatek or that of our customers; or (c) to comply with a judicial proceeding, bankruptcy proceeding, court order or other legal obligation or government inquiry.
• Your consent: Alvatek also may disclose your personal information to any other third party with your prior consent.
• Online usage information: We may share online usage information: (a) in any manner permitted for personal information; and (b) with vendors or service providers for the purposes described in the section above on “How We Use the Personal Data We Collect.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymised data with third parties. Any aggregated information shared in these contexts will not contain your personal information.
• User content: Alvatek provides some opportunities for you to generate your own internet-based content about Alvatek and our products and services. Typically, the personal information that you provide in this user content will be shared outside of Alvatek as described below.
• User-generated comments: Alvatek’s website may contain areas where users can transmit or post communications, for example, on blogs or in user forums. Any personal information you submit there will be publicly available, and can be read, collected or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.
• Social media widgets: Alvatek’s website may include social media features, such as the Facebook Like button, widgets such as the “Share This” button or interactive mini-programs that run on our website. These features may collect online usage information through cookies or web beacons. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the social media company providing them.
• Testimonials: Alvatek sometimes posts on our website customer testimonials that may contain personal information. We obtain our customers’ consent to post their name or other personal information along with their testimonial prior to posting the testimonial on our website. If you wish to update or delete your testimonial, please contact Alvatek’s Privacy Manager.

5. How We Store, Process and Protect Your Personal Data

Storage and processing of your personal data: Alvatek’s activities may require personal data to be transferred, stored or processed in countries other than the country in which the personal data was originally collected. Those countries may not have as comprehensive data protection laws as the United Kingdom. Should we transfer, store or process personal data in other countries, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with Standard Contractual Clauses (“SCCs”) as defined in the E.U. Data Protection Directive (95/46/EC) and as further authorised in the E.U. General Data Protection Regulation (“GDPR”) Article 46(5), to ensure that adequate safeguards are in place for the protection of personal data. Therefore, when we transfer, store or process personal data in other countries, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the SCCs and this Privacy Statement.

• Data Retention:We retain your personal data as part of your individual customer record for a period of five years following any activity on your account. After that time, your record will be inactivated and then deleted in accordance with Alvatek’s data retention practices. We may retain personal data associated with orders, quotes, or other official business records for a longer period of time as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Security: Alvatek puts in place appropriate physical, electronic and organisational measures to safeguard and secure your data. These measures follow generally accepted industry standards both during transmission and once it is received. Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmission to our website.
• Data compromise: In the event that your personal data under our control is compromised, Alvatek will investigate the situation and take all steps required by applicable law. This includes notification of the competent data protection authority where applicable and, when appropriate, notification of those individuals whose personal data may have been compromised. Alvatek may take other steps in accordance with any applicable laws and regulations.

6. Your Rights and Choices About Your Personal Data

You have certain rights with respect to your personal data, including: the right to information about the personal data we store about you, the right to have your personal data corrected if it is inaccurate, and the right to object, on grounds relating to your particular situation, at any time, to processing of your personal data. You also have the right, under certain circumstances, to erasure, restriction of processing, and portability of your personal data.

To exercise your rights please contact Alvatek’s Privacy Manager.  We will respond to your request as soon as is reasonably practicable and in any event within 30 days. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Additional ways you may exercise choice about your personal data are outlined below.

Opting out of collection of personal information: You may, of course, decline to submit any personal information to Alvatek, but then you may not be able to take advantage of some features of our website and we may not be able to communicate with you about Alvatek products and services. In addition, personal information may be required to determine access eligibility for certain restricted parts of our website.

Opting out of collection of online usage information: Your browser or mobile device may allow you to delete and disable cookies. Note that disabling cookies may disable many of the features available through Alvatek’s website. Please refer to our Cookie Policy for more information about any choices you may have with respect to cookies and the other technologies we may use to collect online usage information.

Opting out of Alvatek emails: You may choose to opt out of receiving marketing emails from Alvatek, including newsletters and promotions by following the unsubscribe instructions included in each marketing email or by contacting Alvatek’s Privacy Manager. However, please note that opting out may prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of marketing emails, we may continue to send you transaction or service-related emails about our business dealings with you to the extent required to establish, carry out or terminate such business dealings. We reserve the right to contact you for non-promotional purposes when we believe it is necessary, including where required by law. Please note this does not opt you out of being served advertising altogether. You will continue to see generic ads.

Deletion of user content: To request that Alvatek remove your user content or personal information from public areas of our website, contact Alvatek’s Privacy Manager. In some instances, we may not be able to remove your user content or personal information, in which case we will let you know if we are unable to do so and why. In addition, such information may continue to be available online even after it is removed from our website.

7. Additional Information

Other websites: We are not responsible for the practices employed by websites or services linked to or from Alvatek’s website including the information or content contained therein. Please remember that when you use a link to go outside Alvatek’s website, our Privacy Statement does not apply to third-party websites or services. Alvatek is not responsible for and does not control any third parties that you authorise to access your user content. If you are using a third-party website or service (like Facebook) and you allow such a third party access to your user content, you do so at your own risk.

Dispute Resolution: If you have questions or concerns regarding this Privacy Statement, you should first contact Alvatek’s Privacy Manager if you believe that the collection or processing of your personal data by Alvatek is not compliant with applicable data protection laws, or have a privacy or data use concern you may also contact the data protection authority in your country of residence.

8. Changes to Our Privacy Statement

This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised statement on our website and updating the date the statement was last revised. If we make material changes to our privacy practices, we will notify you by email or by means of a prominent notice on our home page.

9. How to Contact Us

Please contact Alvatek’s Privacy Manager with questions or comments about our privacy practices at: Privacy@Alvatek.co.uk

Alvatek Ltd, 48 Basepoint Business Centre Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire, SO51 9AQ